Customer Interaction Service White Papers

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By: ForgeRock     Published Date: Mar 22, 2018

What the Internet of Things means for consumer privacy discusses the findings of an Economist Intelligence Unit (EIU) research programme, sponsored by ForgeRock, that explores the privacy concerns and priorities of global consumers stemming from the Internet of Things (IoT) and related technologies.

Tags : forgerock, consumer privacy, data security, iot, internet of things, internet security, consumer behavior, tracking data, security policies, web service security, business activity monitoring, customer interaction service, data protection, database security, collaborative commerce, customer experience management, secure content management, business technology
    
By: Attivio     Published Date: Apr 07, 2010

The wealth and volume of content and data, including new applications and data sources, cloud computing, SaaS, email, SharePoint and public content, have made information integration more important than ever.

Tags : attivio, unified information access, voc, voice of the customer, customer service, crm, customer interaction service, customer relationship management, customer satisfaction, customer experience management, information management
    
By: Nuance Communications     Published Date: Mar 16, 2010

The recent economic downturn has created some formidable challenges for the retail banking industry. Fraud and identify theft are on the rise, costing banks big money and raising customer concerns about security.

Tags : nuance, retail banking, fraud, identify, contact, theft, outbound, access control, authentication, business continuity, identity management, web service security, customer interaction service, customer relationship management, customer satisfaction, customer service, ebusiness
    
By: LogMeIn     Published Date: Mar 01, 2018

When you decide the time is right for your brand to join the bot revolution, you’ll know exactly which elements will help create a bot that your users will love to engage with.

Tags : logmein, boldchat, chatbot, user experience, customer experience, customer service, consumer data, customer interaction service, customer satisfaction, ebusiness, marketing automation, sales automation, data integration, customer experience management, information management, service management, business technology, social media, customer experience/engagement, business intelligence
    
By: MaritzCX     Published Date: Feb 02, 2018

This e-book presents results alongside an argument that action/behavior metrics are the best measures to help companies drive real action and lasting change. By downloading this eBook, you give MaritzCX and its partners permission to contact you for marketing and promotional purposes.

Tags : martizcx, customer service, customer intelligence, monitoring, best practices, business activity monitoring, call center management, customer interaction service, customer satisfaction, ebusiness, marketing automation, collaborative commerce, customer experience management, information management, business technology, social media, web analytics, customer experience/engagement, business intelligence, social media marketing
    
By: Radius     Published Date: Jul 24, 2017

We’ve seen Omnichannel Marketing in action across a wide range of companies and we’re convinced that marketing teams need to move to a customer-centric model. In this eBook, we’ll help you do exactly that.

Tags : radius, omnichannel, customer data, unified customer, b2b marketing, customer interaction service, customer relationship management, customer satisfaction, marketing automation, customer experience management, interactive marketing, customer experience/engagement, social media marketing, data management/analytics
    
By: Coupa Software Inc.     Published Date: May 30, 2017

Whether you’re looking to make your first eProcurement purchase or expanding technology usage across the full range of spend management process, the Forrester Wave: eProcurement Report identifies leading eProcurement solutions.

Tags : coupa, eprocurement, ecommerce, finance management, epayment, web service security, customer interaction service, customer service, ebusiness, customer experience management, spend management, financial management, business technology, technology, finance
    
By: FICO     Published Date: May 11, 2017

Competing in telecommunications markets is becoming extremely complicated. Responding to disruptive change from many directions, telecom companies are experimenting with new business models and offering new types of services. With this comes the potential to draw new waves of regulatory oversight, further complicating the picture.

Tags : customer experience, customer management, telecom, customers, customer interaction service, customer relationship management, customer satisfaction, customer service, finance
    
By: FICO     Published Date: May 11, 2017

A leading communication services company serving more than 50 million individual, business and government subscribers across the United States.

Tags : customer experience, credit, credit policies, customer interaction service, customer relationship management, customer satisfaction, customer service, risk management, finance
    
By: FICO     Published Date: May 11, 2017

Agencies have long provided telecommunications companies with scalability for collections in a high-growth industry. Today, with markets and business models changing, your collections agencies have a growing impact — for good or ill — on your success.

Tags : customer experience, analytics, risk management, customer interaction service, customer relationship management, customer satisfaction, customer service, finance
    
By: FICO     Published Date: May 11, 2017

In saturated, contested telecom markets, credit origination has become a strategically important capability in acquiring and retaining the right mix of customers. Being quick and adept at making enormously complex decisions — involving product bundle eligibility and pricing, deposits, credit limits, device financing rates and terms — has far-reaching effects beyond market share and current revenue.

Tags : customer experience, customer experience, customer engagement, consumer credit, credit, customer interaction service, customer satisfaction, customer service, finance
    
By: WNS     Published Date: Apr 06, 2017

The entry of new players into the insurance industry, coupled with the introduction of new technology, has resulted in a change in customer loyalty and buying behavior patterns.

Tags : insurance industry, wns, benefits of wns, customer interaction service, customer relationship management, customer satisfaction, customer service
    
By: Microsoft     Published Date: Jan 05, 2017

Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top-of-mind.

Tags : microsoft, customer service, customer engagement, digital sales, lead nurturing, customer interaction service, customer relationship management, customer satisfaction, ebusiness, sales automation, customer experience management, business technology, customer experience/engagement, e-commerce solutions, sales
    
By: Microsoft     Published Date: Dec 06, 2016

As customer service and the customer experience become key differentiators for brands and organizations across all industries around the world, it has never been more important to know as much as you can about these expectations, perceptions, preferences and trends

Tags : microsoft, customer service, customer experience, ebusiness, customer interaction service, customer satisfaction, sales automation, microsoft exchange, windows, customer experience/engagement, e-commerce solutions, sales
    
By: LogMeIn     Published Date: Nov 08, 2016

Ce livre électronique présente 5 conseils pour passer votre stratégie d’engagement client au niveau supérieur durant les fêtes, afin de ravir vos clients et stimuler votre CA.

Tags : customer engagement, customer experience, customer relationship, crm, travelling, customer interaction service, customer relationship management, customer satisfaction, customer service, crm solutions/software, customer experience/engagement
    
By: LogMeIn     Published Date: Nov 08, 2016

Gérer efficacement les fluctuations de volume dans un centre de contact exige un mélange délicat de préparation, d’engagement en temps réel et d’évaluation rapide.

Tags : customer experience, customer relationships, customer interaction service, customer relationship management, crm solutions/software, customer experience/engagement
    
By: LogMeIn     Published Date: Nov 08, 2016

In diesem E-Book geben wir Ihnen fünf Tipps, um Ihre Kommunikations- und Interaktionsstrategie im diesjährigen Weihnachtsgeschäft auf die nächste Stufe zu heben – etwas, über das sich nicht nur Ihre Kunden freuen werden, sondern auch Ihre Verkaufszahlen.

Tags : customer engagement, customer experience, customer relationship, crm, travelling, customer interaction service, customer relationship management, customer satisfaction, customer service, crm solutions/software, customer experience/engagement
    
By: LogMeIn     Published Date: Nov 08, 2016

In diesem Whitepaper gehen das ICMI und BoldChat auf diese und weitere Fragen ein und geben Ihnen Tipps für die Mitarbeiterschulung, Best-Practice-Beispiele sowie Ratschläge von Branchenexperten.

Tags : customer interaction service, customer relationship management, customer satisfaction, crm solutions/software, customer experience/engagement
    
By: Dun & Bradstreet     Published Date: Oct 24, 2016

Anyone who attempts personalized B2B marketing is pestered by a niggling problem. It requires us to get everything “right,” but what’s “right” is relative to the individual business buyer in question.

Tags : digital marketing, b2b marketing, programmatic, customer data, marketing intelligence, customer interaction service, customer satisfaction, marketing automation, customer experience management, messaging, social media, interactive marketing, customer experience/engagement, market research, mobile marketing, social media marketing, big data
    
By: LogMeIn     Published Date: Oct 06, 2016

This eBook outlines 5 tips for taking your customer engagement strategy to the next level this holiday season, to help you delight your customers and boost your bottom line.

Tags : customer engagement, customer experience, customer relationship, crm, travelling, customer interaction service, customer relationship management, customer satisfaction, customer service, crm solutions/software, customer experience/engagement
    
By: Adobe     Published Date: Oct 05, 2016

Of course customers want great content, but understanding what defines great isn’t so easy. Adobe surveyed 12,000 customers worldwide about their content cravings and learned what it takes to make content irresistible.

Tags : content, content management, customer experience, customer interaction, customer interaction service, customer relationship management, customer satisfaction, customer experience management, crm solutions/software, customer experience/engagement
    
By: Adobe     Published Date: Oct 05, 2016

Of course customers want great content, but understanding what defines great isn’t so easy. Adobe surveyed 12,000 customers worldwide about their content cravings and learned what it takes to make content irresistible.

Tags : content, content management, customer experience, customer interaction, customer interaction service, customer relationship management, customer satisfaction, customer service, crm solutions/software, customer experience/engagement
    
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