Customer Service White Papers

Customer Service is the provision of labour and other resources, for the purpose of increasing the value that buyers receive from their purchases and from the processes leading up to the purchase. With the rising dominance of the service sector in the global economy, customer service has grown in importance, as its impact on individuals, households, firms, and societies has become widespread.
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By: OpenText     Published Date: Jan 31, 2018

Read this white paper to learn how to minimize, consolidate, and protect your data and how data identification and analytics play a key role in overcoming GDPR compliance concerns.

Tags : opentext, gdpr, gdpr compliance, data protection, data identification, network security, compliance, identity management, web service security, wireless security, customer service, ebusiness, mobile device management
    
By: Attivio     Published Date: Apr 07, 2010

The wealth and volume of content and data, including new applications and data sources, cloud computing, SaaS, email, SharePoint and public content, have made information integration more important than ever.

Tags : attivio, unified information access, voc, voice of the customer, customer service, crm, customer interaction service, customer relationship management, customer satisfaction, customer experience management, information management
    
By: Nuance Communications     Published Date: Mar 16, 2010

The recent economic downturn has created some formidable challenges for the retail banking industry. Fraud and identify theft are on the rise, costing banks big money and raising customer concerns about security.

Tags : nuance, retail banking, fraud, identify, contact, theft, outbound, access control, authentication, business continuity, identity management, web service security, customer interaction service, customer relationship management, customer satisfaction, customer service, ebusiness
    
By: LogMeIn     Published Date: Mar 01, 2018

When you decide the time is right for your brand to join the bot revolution, you’ll know exactly which elements will help create a bot that your users will love to engage with.

Tags : logmein, boldchat, chatbot, user experience, customer experience, customer service, consumer data, customer interaction service, customer satisfaction, ebusiness, marketing automation, sales automation, data integration, customer experience management, information management, service management, business technology, social media, customer experience/engagement, business intelligence
    
By: MaritzCX     Published Date: Feb 02, 2018

This e-book presents results alongside an argument that action/behavior metrics are the best measures to help companies drive real action and lasting change. By downloading this eBook, you give MaritzCX and its partners permission to contact you for marketing and promotional purposes.

Tags : martizcx, customer service, customer intelligence, monitoring, best practices, business activity monitoring, call center management, customer interaction service, customer satisfaction, ebusiness, marketing automation, collaborative commerce, customer experience management, information management, business technology, social media, web analytics, customer experience/engagement, business intelligence, social media marketing
    
By: ThousandEyes     Published Date: Jan 14, 2018

Steve Loyd, VP of Engineering Ops, uses ThousandEyes to gain visibility in application health and Internet service provider (ISP) performance.

Tags : thousandeyes, network performance, network intelligence, network performance management, application performance management, customer service, ebusiness, web service management
    
By: ThousandEyes     Published Date: Jan 14, 2018

Global design and engineering firm Atkins uses ThousandEyes to implement a 'cloud first' strategy, monitoring Office 365 user experience and performance from offices around the world.

Tags : thousandeyes, isp, office 365, cloud applications, cloud computing, network performance, monitoring, network performance management, quality of service, application performance management, customer service, ebusiness, microsoft exchange, windows, collaborative commerce, service management
    
By: ThousandEyes     Published Date: Jan 14, 2018

ThousandEyes monitors and solves application delivery problems throughout the Internet due to data center outages, ISP performance, CDN caching and DNS availability.

Tags : thousandeyes, application delivery, isp performance, network performance, network monitoring, monitoring, network performance management, application integration, application performance management, customer satisfaction, customer service, ebusiness, web service management, service management, business technology
    
By: Coupa Software Inc.     Published Date: May 30, 2017

Whether you’re looking to make your first eProcurement purchase or expanding technology usage across the full range of spend management process, the Forrester Wave: eProcurement Report identifies leading eProcurement solutions.

Tags : coupa, eprocurement, ecommerce, finance management, epayment, web service security, customer interaction service, customer service, ebusiness, customer experience management, spend management, financial management, business technology, technology, finance
    
By: UPS     Published Date: May 22, 2017

Learn how improved visibility, new tools, new monitoring capabilities and appropriate packaging can help drive down costs for shippers.

Tags : ups, shipping, cold chain, 3pls, collaboration, packaging, best practices, customer satisfaction, customer service, supply chain management, collaborative commerce, business technology
    
By: FICO     Published Date: May 11, 2017

Competing in telecommunications markets is becoming extremely complicated. Responding to disruptive change from many directions, telecom companies are experimenting with new business models and offering new types of services. With this comes the potential to draw new waves of regulatory oversight, further complicating the picture.

Tags : customer experience, customer management, telecom, customers, customer interaction service, customer relationship management, customer satisfaction, customer service, finance
    
By: FICO     Published Date: May 11, 2017

A leading communication services company serving more than 50 million individual, business and government subscribers across the United States.

Tags : customer experience, credit, credit policies, customer interaction service, customer relationship management, customer satisfaction, customer service, risk management, finance
    
By: FICO     Published Date: May 11, 2017

Agencies have long provided telecommunications companies with scalability for collections in a high-growth industry. Today, with markets and business models changing, your collections agencies have a growing impact — for good or ill — on your success.

Tags : customer experience, analytics, risk management, customer interaction service, customer relationship management, customer satisfaction, customer service, finance
    
By: FICO     Published Date: May 11, 2017

In saturated, contested telecom markets, credit origination has become a strategically important capability in acquiring and retaining the right mix of customers. Being quick and adept at making enormously complex decisions — involving product bundle eligibility and pricing, deposits, credit limits, device financing rates and terms — has far-reaching effects beyond market share and current revenue.

Tags : customer experience, customer experience, customer engagement, consumer credit, credit, customer interaction service, customer satisfaction, customer service, finance
    
By: FICO     Published Date: May 11, 2017

Today it's easy for customers to leave, and they have fewer reasons to stay. In saturated telecom markets, competitors offer similarly high levels of coverage and service. Years of price-based competition have left little room for differentiation and margins are stretched thin.

Tags : customer management, finance, finance management, risk, customer relationship management, customer satisfaction, customer service, infrastructure
    
By: WNS     Published Date: Apr 06, 2017

The entry of new players into the insurance industry, coupled with the introduction of new technology, has resulted in a change in customer loyalty and buying behavior patterns.

Tags : insurance industry, wns, benefits of wns, customer interaction service, customer relationship management, customer satisfaction, customer service
    
By: WNS     Published Date: Apr 06, 2017

In the recent past, a New York City court convicted 13 people including six medical professionals who had, over several years, milked auto insurance companies of millions in fraudulent claims.

Tags : insurance, auto insurance, wns, benefits of wns, security management, security policies, customer satisfaction, customer service
    
By: WNS     Published Date: Apr 05, 2017

The client – a leading multi-line insurance provider working across life, general and health verticals – was looking for innovative solutions to adapt to the dynamic operational landscape. The focus was on combining high levels of operational expertise, tight financial discipline and technological excellence to deliver stronger balance sheets.

Tags : wns, wns solutions, customer experience, client service, customer relationship management, customer satisfaction, customer service
    
By: WNS     Published Date: Apr 05, 2017

Our client is one of UK’s largest provider of health insurance and one of the largest insurers in the world. Their health insurance products range from private medical insurance to income protection covering more than 750,000 lives.

Tags : health insurance industry, wns, benefits of wns, customer relationship management, customer satisfaction, customer service
    
By: Inc.     Published Date: Feb 20, 2017

Learn from five inspiring entrepreneurs as they share their experiences growing their companies. From selling coffee to coding to world travel, they blazed different paths. Now they offer real-world, everyday advice that can make a difference.

Tags : salesforce, small business, customer service, business growth, customer data, best practices, small business networks, business management, customer relationship management, ebusiness, contact management, customer experience management, information management, records management, business technology, content management systems, crm solutions/software, sales
    
By: Microsoft     Published Date: Jan 06, 2017

Traditional IT spend is clearly on the decline, and manufacturers must update their cloud road maps to ensure their investments benefit the business.

Tags : microsoft, cloud computing, cloud manufacturing, manufacturing, iot, customer service, sales automation, manufacturing execution systems, customer experience/engagement, e-commerce solutions, sales
    
By: Microsoft     Published Date: Jan 05, 2017

Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top-of-mind.

Tags : microsoft, customer service, customer engagement, digital sales, lead nurturing, customer interaction service, customer relationship management, customer satisfaction, ebusiness, sales automation, customer experience management, business technology, customer experience/engagement, e-commerce solutions, sales
    
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