eBusiness White Papers

Electronic Business, or "e-business", may be defined broadly as any business process that relies on an automated information system. Today, this is mostly done with Web-based technologies. Electronic business methods enable companies to link their internal and external data processing systems more efficiently and flexibly, to work more closely with suppliers and partners, and to better satisfy the needs and expectations of their customers.
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By: Nuance Communications     Published Date: Mar 16, 2010

The recent economic downturn has created some formidable challenges for the retail banking industry. Fraud and identify theft are on the rise, costing banks big money and raising customer concerns about security.

Tags : nuance, retail banking, fraud, identify, contact, theft, outbound, access control
    
By: Nuance Communications     Published Date: Jun 17, 2009

The response to possible bank card fraud is one of the most important factors affecting the relationship that customers have with their bank. For customer-centric financial institutions who issue millions of bank cards, any instance of possible fraud is both a business risk to be managed and an opportunity to strengthen customer relationships.

Tags : nuance, retail banking, fraud, identify, contact, theft, outbound, business risk
    
By: Mimecast     Published Date: Mar 31, 2009

The market for cloud-based IT infrastructure services delivered in a software-as-a-service model continues to grow. IDC research indicates this model of IT delivery is disrupting traditional licensed software markets and changing how archiving, backup, recovery, and security technologies are procured.

Tags : mimecast, saas, software as a service, email archive, medium-size business, esg, storage, idc
    
By: Mimecast     Published Date: Sep 30, 2008

Infrastructures of potentially dozens of servers have built up around corporate email systems to provide better governance, reduced risk and improved legislative compliance - anti-virus, anti-spam, attachment handling, encryption, disclaimers, archiving and hot-standby mail servers to name a few.

Tags : mimecast, saas, software as a service, email archive, cpr, email evidence, ediscovery, medium-size business
    
By: ThousandEyes     Published Date: Jan 14, 2018

ServiceNow relies on ThousandEyes to monitor their global infrastructure and triage network issues across the Internet to deliver a world-class service to their enterprise customers.

Tags : thousandeyes, application performance, infrastucture, monitoring, infrastructure, network architecture, network management, network performance management
    
By: ThousandEyes     Published Date: Jan 14, 2018

Steve Loyd, VP of Engineering Ops, uses ThousandEyes to gain visibility in application health and Internet service provider (ISP) performance.

Tags : thousandeyes, network performance, network intelligence, network performance management, application performance management, customer service, ebusiness, web service management
    
By: ThousandEyes     Published Date: Jan 14, 2018

Global design and engineering firm Atkins uses ThousandEyes to implement a 'cloud first' strategy, monitoring Office 365 user experience and performance from offices around the world.

Tags : thousandeyes, isp, office 365, cloud applications, cloud computing, network performance, monitoring, network performance management
    
By: ThousandEyes     Published Date: Jan 14, 2018

ThousandEyes monitors and solves application delivery problems throughout the Internet due to data center outages, ISP performance, CDN caching and DNS availability.

Tags : thousandeyes, application delivery, isp performance, network performance, network monitoring, monitoring, network performance management, application integration
    
By: NodeSource     Published Date: Nov 10, 2017

Digital transformation is “the use of technology to radically improve performance or (business) reach. But for digital-native businesses that have never needed to make that shift — e-commerce, social media, web-based services — it involves a sharpening of that focus combined with an ongoing evolution of process and infrastructure.

Tags : nodesource, xml, software development, digital transformation, open source, web applications, web development, java
    
By: Coupa Software Inc.     Published Date: Jul 10, 2017

Many companies think of their accounts payable (AP) department as a transactional function—it’s essential to your operation, but too often it’s weighed down with people-heavy paper processes. If your AP department is focused on data entry and resolving escalations, you’re missing a valuable business opportunity.

Tags : coupa, accounts payable, capital management, finance, eprocurement, suppliers, ebusiness, web services
    
By: Coupa Software Inc.     Published Date: May 30, 2017

Whether you’re looking to make your first eProcurement purchase or expanding technology usage across the full range of spend management process, the Forrester Wave: eProcurement Report identifies leading eProcurement solutions.

Tags : coupa, eprocurement, ecommerce, finance management, epayment, web service security, customer interaction service, customer service
    
By: LogMeIn     Published Date: Mar 06, 2017

Millennials and other digitally fluent consumers not only are comfortable using multiple devices, social media, messaging platforms, and mobile apps, they expect their interactions to cross seamlessly – often in real time – from one device or platform to another.

Tags : logmein, customer service, customer engagement, user friendly, online shopper, millennial users, smart phones, call center management
    
By: LogMeIn     Published Date: Mar 06, 2017

Failure to provide today’s digital consumers with seamless interactions across communications channels and platforms in a fast-evolving marketplace can do serious damage to an enterprise through lost sales, poor reviews on social media, customer churn, and excessive turnover of disgruntled agents.

Tags : logmein, omni channel, customer loyalty, customer support agent, market research, consumer research, renewals, infrastructure
    
By: Inc.     Published Date: Feb 20, 2017

Learn from five inspiring entrepreneurs as they share their experiences growing their companies. From selling coffee to coding to world travel, they blazed different paths. Now they offer real-world, everyday advice that can make a difference.

Tags : salesforce, small business, customer service, business growth, customer data, best practices, small business networks, business management
    
By: Microsoft     Published Date: Jan 05, 2017

Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top-of-mind.

Tags : microsoft, customer service, customer engagement, digital sales, lead nurturing, customer interaction service, customer relationship management, customer satisfaction
    
By: D+H     Published Date: Dec 12, 2016

Here are five things your bank can implement to exceed customer expectations and one-up your competition.

Tags : customer service, online banking, customer experience, financial services, credit unions, business intelligence, customer interaction service, customer relationship management
    
By: Crimson Hexagon     Published Date: Oct 11, 2016

This guide will help you learn the fundamentals of social media analytics and how you can apply it to your organization to make smarter, more data-backed decisions.

Tags : crimson hexagon, social media analytics, social media management, smm, social data, social media monitoring, business activity monitoring, business metrics
    
By: Adobe     Published Date: Mar 17, 2016

Learn why integrating electronic signatures into the B2B sales cycle will save you both time and money.

Tags : adobe, electronic signature, b2b, sales cycle, mobile workers, business management, customer interaction service, ebusiness
    
By: Cisco     Published Date: Feb 12, 2016

Offices aren’t productivity factories anymore—they’re collaboration centers where individuals and groups can develop their best ideas. That means building out an office takes a whole new approach, and it isn’t just about using aesthetics and shiny toys to attract top talent (although that is part of it). Successful offices are functional tools that bring technology and people together so they can do their best work. Cisco® Collaboration tools bring people together to speed the decision-making process and help you execute on your most innovative ideas while cutting operational waste. Bring Cisco Collaboration to your workplace and create a workplace that works.

Tags : ebooks, cisco, productivity, digigal, collaboration tools, best practices, business integration, business intelligence
    
By: Sponsored by Brandify and YP and SIM Partners     Published Date: Oct 19, 2015

This report examines the current market for enterprise local marketing automation (LMA) tools and the considerations involved in implementing LMA software.

Tags : local marketing automation, lma, marketing tools, seo, landing pages, mobile marketing, consumers, ebusiness
    
By: VMTurbo     Published Date: Jul 08, 2015

This paper explores common challenges facing E-commerce platform and B2C website managers planning for the holiday shopping rush and bolstering services to meet customer demands.

Tags : ecommerce, quality of service, retail economy, application performance, commercialization, online payments, electronic transactions, mobile computing
    
By: HP     Published Date: Jun 30, 2015

Today’s application delivery processes are riddled with delays.

Tags : application performance, scalability, continuity, efficiency, savings, application integration, application performance management, best practices
    
By: Emarsys     Published Date: May 21, 2015

Accessible technology can structure data in a custom way, and provide the focus needed to find insight in that data. But you need the right mix of technological capabilities.

Tags : retention, automation, ecommerce, marketing, insight, customer relationship management, ebusiness, crm solutions/software
    
By: Emarsys     Published Date: May 21, 2015

Die meisten Händler werden von unstrukturierten Daten blockiert und verlieren wertvolles Potential. Userfreundliche Technologien können Daten benutzerdefiniert strukturieren und somit einen Schwerpunkt setzen, der für wertvolle Einblicke in diese Daten notwendig ist. Aber dafür ist der richtige Mix an technologischen Ressourcen notwendig.

Tags : retention, automation, ecommerce, marketing, insight, customer interaction service, customer relationship management, ebusiness
    
By: Emarsys     Published Date: May 21, 2015

Die Customer Journey der meisten Retailer funktioniert nicht: 98% der Besucher konvertieren nie. Von den wenigen, die doch konvertieren, kommen 70% nie wieder zurück. Das ist weder effizient noch nachhaltig. Die Rückgewinnung von Warenkorbabbrechern ist nur ein Teil des Puzzles. Dieses Whitepaper erklärt Ihnen, wie Ecommerce Marketer Umsatzchancen erkennen, erhalten und umsetzen und zwar mit Hilfe einer Revenue Recovery Strategie, die auf der Analyse des Kundenverhaltens basiert.

Tags : revenue, ecommerce, marketing, analytics, revenue recovery, conversion, customer interaction service, customer relationship management
    
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