Service Management White Papers

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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By: ASG Software Solutions     Published Date: May 05, 2010

Read this topical and informative white paper from EMA Research and see how you can attain peace of mind that your end user's application performance will exceed expectations.

Tags : asg, end user, service assurance, ema, it infrastructure, service management, application integration, business integration
    
By: NEC     Published Date: Aug 26, 2009

This is a case study which shows how Leicester Theatre Trust (LTT) implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC.

Tags : curve, nec, ltt, unified communications, architecture, service oriented architecture, soa, soc
    
By: iCorps     Published Date: Jun 11, 2009

Finding the right IT service provider is not as simple as it may seem. Choosing a service provider based exclusively on low price may be good for your bottom line, but may fall short on delivering the right level of IT expertise and resource scalability for long-term advantage.

Tags : icorps, it service provider, it outsourcing, competitive advantage, roi, oursourcing, advantage, business management
    
By: Mimecast     Published Date: May 20, 2009

Mimecast delivers Software-as-a-Service based enterprise email management including archiving, discovery, continuity, security and policy. By unifying disparate and fragmented email environments into one holistic service that is always available from the cloud, Mimecast minimizes risk and reduces cost and complexity, while providing total end-to-end control of email.

Tags : mimecast, saas, software as a service, rto, email archive, seamless, medium-size business, zhara
    
By: Mimecast     Published Date: Dec 23, 2008

Email archiving can be implemented by subscribing to a hosted service-commonly called "software as a service" (SaaS)-or by licensing software and installing it in-house (on-premise).

Tags : mimecast, saas, software as a service, email archive, saas, ibm, quest, mimosa
    
By: Mimecast     Published Date: Sep 30, 2008

Infrastructures of potentially dozens of servers have built up around corporate email systems to provide better governance, reduced risk and improved legislative compliance - anti-virus, anti-spam, attachment handling, encryption, disclaimers, archiving and hot-standby mail servers to name a few.

Tags : mimecast, saas, software as a service, email archive, cpr, email evidence, ediscovery, medium-size business
    
By: ThousandEyes     Published Date: Jan 14, 2018

This guide explains why Network Intelligence is useful for modern networks and how it is implemented.

Tags : thousandeyes, network intelligence, network visibility, network management, bandwidth management, network performance, application performance management, data integration
    
By: ThousandEyes     Published Date: Jan 14, 2018

ServiceNow relies on ThousandEyes to monitor their global infrastructure and triage network issues across the Internet to deliver a world-class service to their enterprise customers.

Tags : thousandeyes, application performance, infrastucture, monitoring, infrastructure, network architecture, network management, network performance management
    
By: ThousandEyes     Published Date: Jan 14, 2018

Global design and engineering firm Atkins uses ThousandEyes to implement a 'cloud first' strategy, monitoring Office 365 user experience and performance from offices around the world.

Tags : thousandeyes, isp, office 365, cloud applications, cloud computing, network performance, monitoring, network performance management
    
By: ThousandEyes     Published Date: Jan 14, 2018

ThousandEyes monitors and solves application delivery problems throughout the Internet due to data center outages, ISP performance, CDN caching and DNS availability.

Tags : thousandeyes, application delivery, isp performance, network performance, network monitoring, monitoring, network performance management, application integration
    
By: Hewlett Packard Enterprise     Published Date: Jan 11, 2018

This white paper reports on how Jabil is using 3D printing to make a difference in production speed, quality and cost efficiency.

Tags : jabil, engineering, manufacturing, 3d printing, production, infrastructure, internetworking hardware, enterprise resource planning
    
By: LogMeIn     Published Date: Mar 06, 2017

Failure to provide today’s digital consumers with seamless interactions across communications channels and platforms in a fast-evolving marketplace can do serious damage to an enterprise through lost sales, poor reviews on social media, customer churn, and excessive turnover of disgruntled agents.

Tags : logmein, omni channel, customer loyalty, customer support agent, market research, consumer research, renewals, infrastructure
    
By: Intel     Published Date: Feb 09, 2017

Enterprise cloud services are in more demand now than ever before. These services hold steady appeal for both companies that require support for on premise IT, as well as those who use fully external services.

Tags : intel, cloud, cloud services, devops, infrastructure, storage management, data integration, service management
    
By: SGI     Published Date: Dec 02, 2016

To learn how genomic workflow is enabling personalized medicine download this guide from insideHPC, SGI and Intel.

Tags : sgi, workflow, data management, data analytics, hpc, high performance computing, server virtualization, analytical applications
    
By: Dell     Published Date: Nov 15, 2016

PCs have been the core productivity tool for organizations for years, but the workforce and technology trends are changing dramatically. With Windows 10, hypermobile employees, and increasing security threats, it’s more critical than ever for IT to understand how the latest PCs have evolved to tackle these challenges. Download this eGuide from Dell and Intel® to learn how… · Dell’s latest commercial notebooks, 2-in-1s, tablets and desktops are thinner, lighter, faster, and more beautiful than ever before · New PCs can increase productivity by up to 50% and reduce security concerns with built-in data protection software · Windows 10 will affect commercial organizations and how IT can plan for the next wave of PCs and devices

Tags : upgrade, principled technologies, mobility, windows 10, windows, productivity, service management
    
By: JBoss Developer     Published Date: Oct 21, 2016

This competitive review between Red Hat and TIBCO integration technologies has presented multiple differences between the products. A notable difference is that only Red Hat JBoss Fuse is a 100% open source product. Red Hat is committed to leveraging existing open source projects and using open standards whenever possible for both product implementation and integration communication. This includes Camel, the de-facto integration standard included with Red Hat JBoss Fuse. Red Hat’s open source commitment extends to Active MQ, the upstream messaging technology used with JBoss A-MQ and included with Red Hat JBoss Fuse. Another difference is that Red Hat JBoss Fuse clustering is based on the upstream Fabric8 community project and offers much more functionality than TIBCO clustering options.

Tags : cloud, technology, competitive advantage, queuing protocol, open source, application integration, business intelligence, enterprise resource planning
    
By: Cambium Networks     Published Date: Oct 03, 2016

Aguakan needed a solution and was on a tight timeline to implement a communications network. Download this white paper to learn more about how Aguakan utilized Cambium Networks to improve water utility operations while reducing communications costs.

Tags : communication costs, utility operations, system monitoring, logistics, business intelligence, service management
    
By: Cambium Networks     Published Date: Oct 03, 2016

In this paper we’ll go over some of these challenges and how a network administrator can use the features of Cambium NEtworks cnPilo Wi-Fi solutions to resolve them.

Tags : wi-fi, solutions, it solutions, wireless networks, schools, service management
    
By: IBM     Published Date: Aug 25, 2016

Today’s leading enterprises are undergoing a digital transformation. They are diving into the API economy, in which businesses provide services—and the services of partners—when and where customers want them.

Tags : ibm, api, microservices, information management, saas, customer service, application integration, business activity monitoring
    
By: Commvault     Published Date: Jul 06, 2016

Enterprises today increasingly turn to array-based snapshots and replication to augment or replace legacy data protection solutions that have been overwhelmed by data growth. The challenge is that native array snapshot tools – and alternative 3rd party solutions – have varying degrees of functionality, automation, scripting requirements, hardware support and application awareness. These approaches can add risk as well as administrative complexity and make it more difficult to realize the full potential of snapshots – whether in single disk vendor estates or in heterogeneous storage environments. This checklist will enable you to build a shortlist of the 'must have' features needed for snapshots to deliver exactly what you require in your application environment or Private Cloud.

Tags : commvault, snapshot management, replication, array based snapshots, data protection solutions, gui driven, intellisnap, no scripting
    
By: Hyland Software     Published Date: Jun 16, 2016

Clinicians and staff want to perform better, produce more and enjoy higher levels of satisfaction. Close the gap between a user’s experiences with technology as a consumer and her experiences with technology at work to maximize the impact on your organization’s bottom line.

Tags : healthcare, technology, information technology, solutions, best practices, business management, productivity, service management
    
By: Avaya     Published Date: Jun 15, 2016

Discover the technological solutions to deliver better patient outcomes From patient satisfaction to mobility to security, technology’s role in healthcare is changing rapidly as costs go up and demands of an aging population skyrocket. Explore this infographic to learn the six major trends in smart healthcare you need to know now.

Tags : technology, best practices, healthcare, info graphics, skyrocket, business analytics, business intelligence, productivity
    
By: Pega     Published Date: May 25, 2016

Customer service is the cornerstone of a great customer experience. However, in today’s digital consumer age, organizations no longer decide how customer-centric their companies are, the customers do. According to the “The Forrester Wave™: Customer Service Solutions For Enterprise, Q4 2015” report, customer service technology investments are one of the top five most focused on investments that companies made in 2015. Why? Because good customer service boosts long-term loyalty. This report identifies the 11 most significant customer service solutions with Pegasystems ranking as a leader. Download this Forrester Wave report and get detailed findings on how well each vendor fulfills Forrester’s criteria and where they stand in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.

Tags : best practices, customer service, forrester, wave report, technology, quality of service, productivity, service management
    
By: Kaminario     Published Date: May 05, 2016

The most successful Software-as-a-Service (SaaS) businesses adopt infrastructure strategies that deliver the economics, agility, and user experience that support customer acquisition and retention.

Tags : storage management, performance management, best practices, application integration, software protection, business intelligence, infrastructure, business management
    
By: Pegasystems     Published Date: May 02, 2016

The successful launch of an online portal has given telecommunications company Oi the confidence to pursue an ambitious digital transformation initiative

Tags : pegasystems, digital transformation, digitisation, customer service, customer engagement, online portal, mobile computing, smart phones
    
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