Messaging White Papers

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By: ASG Software Solutions     Published Date: May 12, 2010

For many organizations, managing and delivering the knowledge contained within documents is difficult or impossible due to technological disparity. Conventional approaches to knowledge management work within the constraints of disparate platforms, applications, and output devices, and fail to address technological disparity.

Tags : asg, cypress, managing delivery, knowledge management, document management, collaboration, collaborative commerce, contact management, content delivery, content integration, content management system, corporate portals, customer experience management, information management, intranets, messaging, records management, search and retrieval, search engines, secure content management
    
By: 123Together     Published Date: Feb 05, 2009

Email is the primary communication system and file transport mechanism used in organizations of all sizes. Email systems generate enormous amounts of content that must be preserved for a variety of reasons, including: -Compliance with local, state, federal and international statutory requirements - Electronic discovery requirements and best practices - Knowledge management applications - Disaster recovery and business continuity

Tags : 123together, it strategies, ediscovery, finra, regulation, security, finra, contact management, email, economy, stability, collaboration, green it, outsourcing, microsoft exchange, hosted exchange, mobile services, compliance, configuration management, collaborative commerce
    
By: 123Together     Published Date: Dec 04, 2008

Microsoft Exchange Server has been a crucial technological breakthrough in advanced corporate communication systems. Companies who utilize an enterprise-class email server like Exchange believe that email is mission critical, and value the productivity it enables. But an in-house migration to Exchange 2007 from an earlier version of Exchange or another email program will not be an easy task. Complexity, time and cost issues loom large over the IT department and are causing IT directors to search for an alternative solution.

Tags : 123together, it strategies, contact management, email, economy, stability, collaboration, green it, outsourcing, microsoft exchange, hosted exchange, migration, osterman, collaboration, mobile services, business management, collaborative commerce, messaging, colocation and web hosting
    
By: Mimecast     Published Date: Sep 25, 2008

Email is one of the most critical applications in use in business today: it is embedded in many business workflows, it is used by engineers to inform them of infrastructure issues and it is used to communicate with customers and business partners. In short, the modern organization has email at the heart of its communications and business processes. This makes it critical to minimize both the downtime and loss of email upon the outset of a business continuity event.

Tags : mimecast, saas, malware, workflows, risk management, email solutions, email managemeng, archiving, ediscovery, mailbox, compliance, application security, email security, security management, mobile workers, business process automation, business process management, collaboration, collaborative commerce, messaging
    
By: Dun & Bradstreet     Published Date: Oct 24, 2016

Anyone who attempts personalized B2B marketing is pestered by a niggling problem. It requires us to get everything “right,” but what’s “right” is relative to the individual business buyer in question.

Tags : digital marketing, b2b marketing, programmatic, customer data, marketing intelligence, customer interaction service, customer satisfaction, marketing automation, customer experience management, messaging, social media, interactive marketing, customer experience/engagement, market research, mobile marketing, social media marketing, big data
    
By: HPE & Intel®     Published Date: Oct 10, 2016

Collaboration has evolved significantly over the past five years from sliding your chair over to the next desk to consult with a co-worker to setting up a virtual conference call with your colleagues located in multiple countries across the world.

Tags : skype for business, unified communications, internal communication, hpe, intel, network architecture, messaging
    
By: Kaspersky     Published Date: Jul 22, 2016

Do you have policies and plans in place to meet your user’s needs while keeping those devices—and your company’s sensitive information—secure?

Tags : kaspersky, byod, mobile device management, mobile workers, mobile security, remote security, mobile computing, smart phones, wireless messaging, wireless security, data protection, collaboration, messaging, data loss prevention
    
By: LogMeIn     Published Date: Jul 11, 2016

Ce rapport souligne les gains de performance obtenus par les entreprises qui font de la discussion instantanée un élément clé dans leurs interactions avec les clients.

Tags : live chat, customer service, customer support, live chat success, customer interaction, customer interaction service, customer relationship management, customer satisfaction, messaging, customer experience/engagement
    
By: LogMeIn     Published Date: May 31, 2016

LivePerson’s forced migration to the LiveEngage platform has businesses like yours re-examining their live chat options. Given the painful relationship they’ve endured for years with LivePerson, many customers are wary, and they want to make sure that they make the right move. BoldChat is working with a number of former LivePerson customers who came to us looking for a true partner – one that not only wants to earn their business, but to continue earning it every day. What they’re getting in return is much more.

Tags : boldchat, logmein, liveperson, chat, customer service, customer experience, enterprise applications, customer experience management, messaging, business technology
    
By: Adobe     Published Date: Mar 17, 2016

Electronic signatures are transforming the way companies do business. Reducing time and room for error, e-signatures have improved workflows across the business. Even better, implementing e-signatures into existing processes is easier than you think!

Tags : adobe, electronic signature, improve workflow, sales process, mobile workers, business process automation, customer interaction service, ip faxing, sales automation, collaborative commerce, document management, information management, messaging, records management, productivity, customer experience/engagement
    
By: Sitecore     Published Date: Feb 26, 2016

Studies show mobile consumers look at their phones an average of 1,500 times each week and spend 177 minutes on their phone each day. With every swipe, tap, and zoom, iCustomers are learning to expect that every business look, feel, and act just like their favorite mobile app. What’s a marketer to do?

Tags : mobile, communications, mobile management, business practices, network management, smart phones, wireless communications, wireless phones, best practices, content delivery, messaging
    
By: Citrix Systems, Inc.     Published Date: Jan 27, 2016

Security is a top priority at Citrix. This whitepaper is meant to delve into the technical details of the security around the Citrix XenMobile solution and each of its components. Details include how Citrix implements secure mobile device management, mobile application management, mobile content management and more

Tags : citrix, xenmobile, mobile, security, mobile device management, mobile app management, mobile content management, secure instant messaging, wireless infrastructure, wireless messaging, wireless phones, wireless security, collaboration, messaging, secure content management
    
By: Citrix Systems, Inc.     Published Date: Jan 27, 2016

Learn how XenMobile uses EMM to enable BYOD and CYOD/COPE mobility programs without impacting user experience, and without inflating costs or introducing security risks.

Tags : citrix, byod, strategy, mobile, mdm, mobile app management, emm, mobility, infrastructure, ip networks, ip telephony, hacker detection, internet security, security management, security policies, risk management, data protection, collaboration, messaging, mobile device management
    
By: Citrix Systems, Inc.     Published Date: Jan 27, 2016

While enterprise mobility brings opportunity for your users and organization, it also invites risk. Organizations can use this white paper as a mobile security framework and a checklist for evaluating enterprise mobility vendors.

Tags : citrix, security, enterprise, mobility, mobile computing, mobile workers, wireless infrastructure, it spending, risk management, data protection, messaging, mobile device management
    
By: Citrix Systems, Inc.     Published Date: Jan 27, 2016

Citrix XenMobile and Citrix ShareFile meet the complex needs of your mobile workforce with a complete, integrated and secure enterprise mobility solution—with a consumer-like experience people love. Both products are included in XenMobile Enterprise.

Tags : citrix, mobile, . mdm, secure, file sharing, email security, mobile workers, wireless communications, wireless infrastructure, customer satisfaction, messaging, secure content management
    
By: Citrix Systems, Inc.     Published Date: Jan 27, 2016

As organizations embrace smartphones, tablets and mobile applications, they are moving beyond simply providing mobile email and browser capability to offering mobile access to Windows-based and other corporate applications.

Tags : citrix, mobile, deployment, app, email security, firewalls, mobile computing, best practices, customer satisfaction, windows, data protection, collaboration, content delivery, customer experience management, messaging, secure content management, mobile device management, data loss prevention
    
By: Spok     Published Date: Sep 26, 2015

Hospitals and health systems around the globe are looking at everything from tighter supply controls to energy efficiency initiatives as ways to cut costs and save money. Another avenue being evaluated more closely is communications.

Tags : internetworking hardware, ip networks, ip telephony, ipsec, video conferencing, voice over ip, collaboration, messaging, sarbanes oxley compliance, human resources services, business technology, telecom, mobile device management
    
By: Polycom     Published Date: Sep 15, 2015

A true integrated video collaboration solution should be able to connect disparate environments and provide a high quality and simple experience for users. Such a unified solution, when integrated into an intuitive, foolproof workflow for multipoint video collaboration, has the potential to transform the culture of video collaboration and realize highly leveraged end-to end group collaboration.

Tags : byod, collaboration, communicaitons, conferencing, enterprise, lync, microsoft, polycom, skype, video, wireless communications, wireless messaging, voice over ip, messaging
    
By: Adobe     Published Date: Aug 04, 2015

This report lays out the opportunities to use mobile messaging as well as how to use the IDEA cycle to identify the most important moments and tactics so you can use messaging to its full potential.

Tags : mobility, consumer mobility, engagement, customer engagement, customer, customer journey, marketing, messagung, mobile, mobile analytics, mobile marketing, sms, mobile computing, mobile data systems, mobile workers, messaging, content management systems, interactive marketing, customer experience/engagement, social media marketing
    
By: FollowAnalytics     Published Date: Jun 26, 2015

Download this whitepaper to understand the importance of creating relevant push messaging that engages rather than alienates your users.

Tags : followanalytics, push marketing, push messaging, messaging, mobile marketing, marketing strategy, social media marketing, smart phones, wireless messaging, wireless phones, customer interaction service, marketing automation, content delivery, social media, interactive marketing, market research
    
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